Privacy Policy
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If you are visually impaired and need assistance accessing our Privacy Policy, please call our Customer Support line via our toll free number 1 (626) 319-1800 for assistance.
This privacy statement covers the site https://www.sendtophil.com. This is the privacy policy for all websites and mobile applications operated by Claymind LLC. This Privacy Statement describes how sendtophil.com collects and uses the personal information you provide. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. Because this website wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by our U.S.-based third-party dispute resolution provider.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
- What personally identifiable information of yours sendtophil.com collects
- The organization collecting the information
- How the information is used
- With whom the information may be shared
- What choices are available to you regarding collection, use and distribution of the information
- The kind of security procedures that are in place to protect the loss, misuse or alteration of information under sendtophil.com control
- How you can correct any inaccuracies in the information
Contact Information
SendToPhil
Attn: Privacy Policy
122 Shire Ct.
San Dimas CA 91773
You can e-mail us at support@sendtophil.com or reach us by telephone at 1 (626) 319-1800.
Privacy Policy Statement
Information Collection and Use
At SendToPhil, we value our customers and their privacy. We collect, store, use, and share customer information in accordance with this policy. We may store information you enter on our website, including your account information. We use your personal information to ensure efficient processing of your order, to communicate with you, and to improve our website, services, and products. We sometimes send offers to select groups of SendToPhil customers on behalf of other businesses. When we do this, we may help our partners verify the effectiveness of their offers to our customers. We will not sell or share identifiable personal information to any third party, except in accordance with this privacy policy or unless we are required to do so by law.
Order
Most of the information collected in the order process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.
We obtain address information about you from third party sources, such as the US Postal Service and LBC, to verify your address so we can properly ship your order to you and to prevent fraud.
Registration
SendToPhil doesn't require you to login or register when checking out. To view past orders and set website preferences, you must register a new account on SendToPhil. During the ordering process you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important SendToPhil services such as automated order status updates via e-mail.
Newsletter
If you wish to subscribe our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe.
Tracking Technologies
Technologies such as: cookies, or similar technologies are used by SendToPhil and our partners Google, Shopify, Facebook, affiliates, or analytics or service providers Google and Microsoft. These technologies are used in analyzing trends, administering the site, tracking users movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use cookies for our shopping cart, to remember users cart id and coupons applied. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
Log Files
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We do not link this automatically collected data to other information we collect about you.
Behavioral Targeting / Re-Targeting
We partner with third parties to either display advertising on our website or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may elect to turn off cookies or use your browser’s privacy settings to mask your identity, or you may opt-out by the following consumer choice mechanisms.
Please visit:
- Digital Advertising Alliance (DAA)’s self-regulatory opt-out page (http://optout.aboutads.info/) and mobile application based "AppChoices" download page (https://youradchoices.com/appchoices)
- European Interactive Digital Advertising Alliance (EDAA)'s consumer opt-out page (http://youronlinechoices.eu)
- Network Advertising Initiative (NAI)’s self-regulatory opt-out page (http://optout.networkadvertising.org/).
Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Sharing
We may employ third party companies to perform various functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes. These companies are authorized to use your personal information only as necessary to provide these services to us. Please see our shipper's privacy policy as they have access to your address and contact information: https://www.lbcexpress.com/privacy.
In certain situations, SendToPhil may be required to disclose personal data in response to lawful requests by public authorities. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
If SendToPhil is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Mobile Applications
We may employ 3rd Party OEM solutions to provide technologies for our automation products. SendToPhil & its partners agree to protect the personal data for our consumers as defined by legislations related to data protection.
These applications may require new log in credentials to be created and will collect some personal information such as email address, password, geo-location information and photos uploaded by users.
The application gives you the opportunity to de-activate accounts and user data from accounts may be deleted permanently.
Product Ratings
The product ratings section of the SendToPhil website is for the purpose of users to view other people's experiences with our products. The product reviews' section is taken from our supplier's website and is frequently updated. Ratings and reviews are not done on the SendToPhil website.
Blog
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at support@sendtophil.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Children
SendToPhil does not sell products to persons under the age of 18. If you are under the age of 18, you are required seek the approval of your parent or guardian to purchase products from this site.
Links
This website contains links to other sites. Please be aware that SendToPhil is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website, SendToPhil.
Social Media Widgets
Our Website includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
Security
We employ the latest 128-bit encryption technology in all areas of the site, which requires you to provide your personal or account information, including online ordering, and order status. Your name, your personal information and especially your credit card number are safely stored in our proprietary systems behind our firewall. Once you type your personal information, it is sent instantly, encrypted, directly to our order processing system which is on a server separate from our internet server. To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser, which should have full Secure Socket Layer (SSL) support.
No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at support@sendtophil.com.
Special Offers
Our special offers are sent only to customers who grant SendToPhil permission to send them such information. To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt-out of receiving special offers and news by clicking the appropriate field. Furthermore, all special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers and news. Customers might still receive intermittent updates on products, services, specials or SendToPhil news. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.
Correction/Updating/Reviewing Personal Information
SendToPhil acknowledges that you have the right to access your personal information. If your personal information changes, or if you no longer desire our service, customers may change or review and delete/remove their stored account information such as street address or e-mail address through our website by visiting our "My Account" section. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact our customer service department for assistance. We will respond to your request within a reasonable timeframe. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Choice/Opt-out
Our Web site gives you the opportunity to opt-out of receiving marketing communications from us. If you no longer wish to receive communications from us you may opt-out by calling 1 (626) 319-1800 or simply send us an email at support@sendtophil.com with your email address.
California "Shine The Light"
California residents that have an established business relationship with us can request a list of the personally identifiable information we have shared with third parties for their marketing purposes as well as a list of the third parties that have received such information.
A request can be sent in writing or via email at support@sendtophil.com. You can submit a request once each calendar year. Please include an indication that your request is related to a "California Shine the Light" inquiry. Once received, we will respond within a reasonable time.
Supplemental Notices
GLBA Notice. For information on our processing of Non-public Information that is subject to Gramm-Leach-Bliley Act (“GLBA”), please see Exhibit A – GLBA Privacy Notice.
CCPA Notice. For information on our processing of personal information that is subject to the California Consumer Privacy Act (as amended) (“CCPA”), please see Exhibit B – Supplemental Notice for California Residents.
Notification of Changes
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, our homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage prior to the change becoming effective.
Chat and Feedback Widget Software
SendToPhil utilizes LiveAgent. Privacy policy is located at https://www.liveagent.com/privacy-policy/.
We recommend that you review this policy periodically, as we may update it from time to time.
If you have opted out of receiving communications from SendToPhil, you will still be able to view news of policy changes at SendToPhil. Otherwise, you may e-mail us at support@sendtophil.com or call us 1 (626) 319-1800 to ask our customer service department about changes and updates.
Exhibit A – GLBA Privacy Notice
This GLBA Privacy Notice supplements our Privacy Policy and only applies to our processing of “Non-public Information” that is subject to the GLBA. All “personal information” referred to in this GLBA Privacy Notice is “Non-public Information” under the GLBA.
| FACTS | WHAT DOES SENDTOPHIL DO WITH YOUR PERSONAL INFORMATION? |
|---|---|
| Why? | Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. |
| What? | The types of personal information we collect and share depend on the product or service you have with us. This information can include:
|
| How? | All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons SendToPhil chooses to share; and whether you can limit this sharing. |
| Reasons we can share your personal information | Does SendToPhil share? | Can you limit this sharing? |
|---|---|---|
| For our everyday business purposes— such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus |
YES | NO |
| For our marketing purposes— to offer our products and services to you |
YES | NO |
| For joint marketing with other financial companies— | NO | We Don't Share |
| For our affiliates’ everyday business purposes— information about your transactions and experiences |
YES | NO |
| For our affiliates’ everyday business purposes— information about your creditworthiness |
NO | We Don't Share |
| For our affiliates to market to you— | NO | We Don't Share |
| For nonaffiliates to market to you— |
NO | We Don't Share |
| Questions? | Call 626-319-1800 or go to https://www.sendtophil.com |
|---|
| Who we are | |
|---|---|
| Who is providing this notice? | SendToPhil |
| What we do | |
|---|---|
| How does SendToPhil protect my personal information? | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. |
| How does SendToPhil collect my personal information? |
We collect your personal information, for example, when you 1. open an account
|
| Why can’t I limit all sharing? | Federal law gives you the right to limit only
|
| Definitions | |
|---|---|
| Affiliates | Companies related by common ownership or control. They can be financial and nonfinancial companies.
|
| Nonaffiliates | Companies not related by common ownership or control. They can be financial and nonfinancial companies.
|
| Joint marketing | A formal agreement between non-affiliated financial companies that together market financial products or services to you.
|
| Other Important Information |
|---|
| We may transfer personal information to other countries, for example, for customer service or for data processing. |
Exhibit B – Supplemental Notice for California Residents
This Supplemental Notice for California Residents supplements our Privacy Policy and only applies to our processing of personal information that is subject to the California Consumer Privacy Act of 2018 (as amended from time to time) (“CCPA”). The CCPA provides California residents with the right to know what categories of personal information SendToPhil has collected about them, whether SendToPhil disclosed that personal information for a business purpose (e.g., to a service provider), whether SendToPhil “sold” that personal information, and whether SendToPhil “shared” that personal information for “cross-context behavioral advertising” in the preceding twelve months. California residents can find this information below:
| Category of Personal Information Collected by SendToPhil | Category of Third Parties To Whom Personal Information is Disclosed for a Business Purpose | Category of Third Parties Personal Information To Whom Personal Information is Sold and/or shared |
|---|---|---|
| Identifiers |
|
|
| Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) |
|
N/A |
| Commercial information |
|
|
| Internet or other electronic network activity |
|
|
| Geolocation data |
|
N/A |
| Sensory data |
|
N/A |
| Inferences drawn from other personal information to create a profile about a consumer |
|
|
| Personal information that reveals a consumer’s account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account |
|
N/A |
| Personal information that reveals the contents of a consumer’s mail, email, and text messages unless SendToPhil is the intended recipient of the communication |
|
N/A |
The categories of sources from which we collect personal information and our business and commercial purposes for using and disclosing personal information are set forth in our Privacy Policy. We will retain personal information in accordance with the time periods set forth in our Privacy Policy.
We “sell” and “share” your personal information to provide you with cross-context behavioral advertising about SendToPhil’s services and products featured on SendToPhil’s services.
Additional Privacy Rights for California Residents
Opting Out of “Sales” of Personal Information and/or “Sharing” for Cross-Context Behavioral Advertising under the CCPA. California residents have the right to opt out of the “sale” of personal information and the “sharing” of personal information for “cross-context behavioral advertising.” California residents may exercise these rights by contacting SendToPhil using the information found in the “Contact Us” section of the SendToPhil Privacy Policy.
Disclosure Regarding Individuals Under the Age of 16. SendToPhil does not have actual knowledge of any permitted “sale” of personal information of minors under 16 years of age. SendToPhil does not have actual knowledge of any permitted “sharing” of personal information of minors under 16 years of age for “cross-context behavioral advertising.”
Disclosure Regarding Sensitive Personal Information. SendToPhil only uses and discloses sensitive personal information for the following purposes:
- To perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services
- To prevent, detect, and investigate security incidents that compromise the availability, authenticity, integrity, and or confidentiality of stored or transmitted personal information.
- To resist malicious, deceptive, fraudulent, or illegal actions directed at SendToPhil and to prosecute those responsible for those actions.
- To ensure the physical safety of natural persons.
- To verify or maintain the quality or safety of a product, service, or device that is owned, manufactured, manufactured for, or controlled by SendToPhil , and to improve, upgrade, or enhance the service or device that is owned, manufactured by, manufactured for, or controlled by SendToPhil i.
- For purposes that do not infer characteristics about individuals.
Non-Discrimination. California residents have the right not to receive discriminatory treatment by us for the exercise of their rights conferred by the CCPA.
Authorized Agent. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. To authorize an agent, provide written authorization signed by you and your designated agent and contact us as set forth in the “Contact Us” section of the Privacy Policy for additional instructions.
Verification. To protect your privacy, we will take steps to reasonably verify your identity before fulfilling your request. These steps may involve asking you to login to your account, provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, or to answer questions regarding your account and use of our Services.
How To Exercise Your Rights Under the CCPA. If you are a California resident and would like to exercise any of your rights under the CCPA (including those listed in “Your Rights” above), please follow the instructions listed in the Privacy Policy or this Supplemental Notice for California Residents. You may also contact us as set forth in the “Contact Us” section of the Privacy Policy. We will process such requests in accordance with applicable laws.